Effective Date: 8/1/2025
Service Provider: Crabtree Valet, operated by MetaCivic LLC, a North Carolina Limited Liability Company.
Our trash valet service ("Service") consists of collecting trash bags from designated pickup locations outside your unit and placing them in the community dumpster for municipal collection.
2.1 Service Schedule: Service is provided on scheduled collection days as agreed upon in your service plan. We will make reasonable efforts to adhere to the schedule but do not guarantee specific pickup times.
2.2 Payment: Payment is due in advance according to your selected billing cycle. Services may be suspended for non-payment.
2.3 Cancellation: Either party may cancel service at any time. No refunds will be granted for partial service periods.
3.1 Trash Preparation: Trash bags must be securely tied. Trash bags should not contain loose liquid. Trash bags should not be overflowing. No loose trash will be collected. No ripped or damaged bags will be collected. Only standard 13 gallon bags will be collected. Shopping/grocery bags will not be collected. No heavy or weak bags that will rip when handled will be collected. Bags should be less than 20 lbs. Bags should not contain anything sharp that can cause injury during handling. Bags must contain only acceptable waste materials under federal, state, and local laws and ordinances.
3.2 Fire Code Compliance: Customer acknowledges and agrees to comply with North Carolina Fire Code Section 304.4 and related provisions, including but not limited to:
3.3 Access: Customer must provide safe, reasonable access to trash pickup locations. This includes maintaining clear pathways, adequate lighting, and secure access.
3.4 Property Conditions: Customer is responsible for maintaining safe property conditions including walkways, steps, and pickup areas free from hazards.
3.5 Container Ownership: Customer retains ownership and responsibility for all trash bags and any containers used.
4.1 Weather Conditions: Service may be suspended or delayed due to severe weather conditions including but not limited to ice, snow, severe storms, or unsafe conditions as determined by Company in its sole discretion.
4.2 Inaccessible Properties: If pickup locations are inaccessible due to blocked pathways, construction, or other obstacles, service will be deemed completed without penalty.
4.3 Hazardous Materials: We will not handle hazardous materials, medical waste, chemicals, paint, electronics, or any materials prohibited by local waste management ordinances or fire code regulations.
4.4 Non-Compliant Containers: Service will not be provided for containers that do not comply with applicable fire codes, local ordinances, or safety requirements. This includes containers without proper lids, containers made of non-compliant materials, or containers that pose fire safety risks.
4.5 Overweight Containers: Containers exceeding safe lifting limits will not be serviced to protect employee safety.
5.1 Service Liability Cap: Company's total liability for any claim arising from or related to the Service shall not exceed the amount paid by Customer for one month of service.
5.2 Property Damage: Company maintains general liability insurance but liability for property damage is limited to direct damage caused by Company's gross negligence. Company is not liable for:
5.3 Lost or Stolen Containers: Company is not responsible for containers that are lost, stolen, or damaged by third parties.
5.4 Service Interruptions: Company is not liable for damages resulting from missed pickups, service delays, or interruptions due to weather, holidays, or circumstances beyond Company's reasonable control.
5.5 Trespassing Claims: Customer grants Company permission for service provision and agrees to defend and hold Company harmless from any trespassing claims related to authorized service activities.
Customer agrees to indemnify, defend, and hold harmless Company, its employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from:
7.1 Company Insurance: Company maintains appropriate general liability insurance.
7.2 Customer Insurance: Customer is advised to maintain appropriate homeowner's or property insurance and should notify their insurance carrier of the service arrangement.
7.3 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from acts of God, natural disasters, government actions, labor disputes, or other circumstances beyond reasonable control.
8.1 Best Efforts: Company will use commercially reasonable efforts to provide reliable service but makes no warranties regarding uninterrupted or error-free service.
8.2 Municipal Collection: Company is not responsible for municipal waste collection schedules, missed municipal pickups, or changes to collection routes or requirements.
8.3 No Warranties: Service is provided "AS IS" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
Company respects Customer privacy and will not share personal information except as required by law. Employees are instructed to respect property privacy and security, but Company cannot guarantee against all privacy breaches.
10.1 Governing Law: These Terms are governed by North Carolina law without regard to conflict of law principles.
10.2 Venue: Any legal disputes shall be resolved in the state or federal courts of Wake County, North Carolina.
10.3 Arbitration: Customer and Company agree that any dispute arising from this agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims involving property damage under $2,500 which may be pursued in small claims court.
11.1 Entire Agreement: These Terms constitute the entire agreement and supersede all prior negotiations, representations, or agreements.
11.2 Severability: If any provision is deemed unenforceable, the remainder of the Terms shall remain in full force and effect.
11.3 Modifications: These Terms may only be modified in writing signed by both parties.
11.4 Assignment: Company may assign this agreement to successors or purchasers of the business.
For service issues, missed pickups, or emergencies, contact: (910)359-4862 or Stuart@CrabtreeValet.com
By using our Service, Customer acknowledges reading, understanding, and agreeing to be bound by these Terms of Service.